Kraft Tool Co.® will accept the return of merchandise for exchange or credit only with advance written authorization. Any freight damage to shipments must be annotated on receiving documents and reported within 48 hours of delivery.
Proof of purchase must be established on all items. Returned goods will be credited at the actual cost paid as determined by the proof of purchase in full refund, less shipping costs. In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, we will also include the shipping charges in your refund. Please allow up to 30 business days from the day you return your product for your return to be credited.
All returned products must be of current design and finish and must be in new, restockable condition upon receipt. Merchandise must have been purchased within the previous twelve months. Individually packed items must be in shelf pack multiples.
Returns will not be allowed for made-to-order, discontinued, obsolete, or special items.
You may cancel your order, for any reason, prior to order fulfillment. Most orders are shipped the same day as the order is placed. When an order has been shipped, any requests to cancel or change your order shall be covered by our Returns Policy. This policy shall supersede any other terms, policies, or provisions, verbal or written, regarding returns and cancellations.
Products of a like kind and like quality may be substituted and may not always exactly match catalog descriptions and/or images.
Kraft Tool Co. ® shall not be responsible for any non-performance as a result of any event of force majeure.
Kraft Tool Co. ® warrants that its products are free from defects in materials and workmanship under normal conditions of use and service. * The exclusive remedy for a breach of the foregoing warranty is for the replacement or repair (at the option of Kraft Tool Co.) of any defective product. No goods shall be returned to Kraft Too Co. ® for repair or replacement pursuant to this warrant without prior written approval. Kraft Tool Co. ® shall not be responsible for damage to the goods that might occur in transit to or from Kraft Tool Co. ®, whether or not the return is authorized. In the event that Kraft Tool Co. ® is unwilling or unable to repair or replace any defective product, the original purchaser shall be entitled to a return of the purchase price paid for such product, as its sole and exclusive remedy. THE WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL KRAFT TOOL CO. ® BE LIABLE FOR LOSS OF PROFIT OR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES OF ANY KIND IN CONNECTION WITH THE MANUFACTURE, SALE, DELIVERY, OR USE OF ANY PRODUCT.
* All wearing parts are excluded from this Warranty.
Contact the Returns Department
Telephone: +1 800 422-2448